Order & Delivery Support

1. Shopping & Payment

What payment methods do you accept? Is my payment secure?

Builtwithtime accepts the payment methods displayed at checkout, including major credit and debit cards and other available payment options.

All payments are securely processed through trusted payment providers. Builtwithtime does not directly store your complete card information.

What currency will I be charged in?

You will be charged in the currency displayed at checkout.

If your card or payment account uses a different currency, your bank or payment provider may convert the amount using its own exchange rate and may charge a conversion fee.

What should I do if my payment fails?

Please check that your card number, expiration date, security code, billing information, and available balance are correct.

If the payment still does not go through, try another available payment method or contact your bank.

Need more help? Contact us at service@builtwithtime.com .

How do I use a discount code?

Enter your discount code in the designated field at checkout and click Apply.

If the code does not work, please check whether:

• The code has expired.
• A minimum purchase amount is required.
• The items in your cart are eligible.
• The code has already been used.

If you still need assistance, email service@builtwithtime.com with your order details or a screenshot of your cart.

Can I order different colors, sizes, or styles together?

Yes. Simply select the color, size, or style you want for each item and add each selection to your cart separately.

Before completing your order, we recommend reviewing the selected style, size, color, and quantity carefully.

2. Product & Sizing

Are Builtwithtime sizes true to size?

Sizing may vary slightly depending on the design, fit, and fabric of each item.

Instead of relying only on your usual S/M/L size, we recommend checking the size chart on each product page before ordering.

Small measurement differences may occur due to manual measurement.

How do I choose the right size?

For the best fit, measure your bust/chest, waist, hips, and shoulders and compare your measurements with the size chart shown on the product page.

If you are still unsure, email service@builtwithtime.com with your height, weight, usual size, and the product you are interested in. Our customer service team will be happy to help.

Why does the same size fit differently between products?

Different designs are made with different fits, fabrics, and levels of stretch.

For example, a relaxed-fit style may feel roomier than a regular or slim-fit style in the same labeled size.

Please check both the fit description and size chart before ordering.

Where can I find the material information?

Material and fabric information can be found on the individual product page.

Because materials may vary between styles, please refer to the information listed for the specific item you are viewing.

If you need more details, email the product link or a screenshot to service@builtwithtime.com .

Will the actual color look exactly like the photos?

We do our best to present product colors as accurately as possible.

However, slight differences may occur because of lighting, photography, screen settings, or production batches.

If you believe the item you received is significantly different from the product shown, please contact service@builtwithtime.com with your order number and clear photos.

Can printed designs vary slightly?

Slight variations in print placement or details may occur depending on the fabric, garment construction, and printing process.

These small differences are normal and can make each piece slightly unique.

If your item has an obvious printing issue, such as a missing print, major misalignment, peeling, or another visible defect, please contact service@builtwithtime.com with photos.

3. Order & Changes

I didn’t receive my order confirmation email. What should I do?

Please check your Spam, Junk, or Promotions folder first.

Also make sure the email address entered during checkout is correct.

If you still cannot find your confirmation email, contact service@builtwithtime.com with your name and order information, and we will help locate your order.

My order confirmation email is in another language. Does this affect my order?

No. The language shown in the confirmation email does not affect your order status.

If you have any questions about the information in your confirmation email, contact service@builtwithtime.com with your order number.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact service@builtwithtime.com as soon as possible and include your order number and requested changes.

We will do our best to help. However, once your order has entered processing, packing, or shipping, changes or cancellations may no longer be possible.

4. Shipping & Tracking

Where does my order ship from?

Builtwithtime works with different fulfillment centers depending on product availability and your delivery destination.

For this reason, the shipping origin may vary between orders.

Does Builtwithtime ship to my country?

Shipping availability depends on your destination.

The countries and regions currently available for delivery will be shown during checkout.

How long does shipping take?

Order processing and delivery times vary depending on the product, destination, and shipping method.

Please refer to the estimated delivery information shown at checkout.

Once your order has shipped, you will receive tracking information so you can follow its progress.

If your order is significantly delayed, contact service@builtwithtime.com with your order number.

How can I track my order?

Once your order has been shipped, we will send you an email with your tracking information.

You can use the tracking number to follow your package through the Track Order page on Builtwithtime or through the carrier’s tracking service.

Please note that tracking information may take a little time to update after the parcel is first shipped.

I haven’t received a shipping email or tracking number. What should I do?

Please check your Spam, Junk, or Promotions folder first.

Tracking information is normally provided after your order has been dispatched.

If your order has already been shipped but you still have not received tracking information, contact service@builtwithtime.com with your order number.

Why hasn’t my tracking information updated?

Tracking information may not update immediately at every stage of the journey, especially while a parcel is moving between logistics facilities or countries.

In some cases, the local carrier may also display tracking updates in another language.

If your tracking has not updated for an extended period or you are unsure what the status means, send your tracking number or a screenshot to service@builtwithtime.com and we will help check it.

Why did my order arrive in more than one package?

Items from the same order may sometimes be shipped separately depending on inventory location, availability, or processing time.

If this happens, you may receive more than one package and more than one tracking number.

There is no need to worry if one package arrives before the others.

Tracking says “Delivered,” but I can’t find my package. What should I do?

First, please check around your delivery location, including:

• Your entrance or doorstep.
• Your mailbox or parcel locker.
• Reception, front desk, or property management.
• Family members or household members.
• Nearby neighbors who may have accepted the package.

If you still cannot locate the parcel, contact service@builtwithtime.com with your order number and tracking number, and our customer service team will assist you.