Contact information
Questions, feedback or need more information?
Is your question not answered on our information pages, or is something unclear?
Please contact us via email at service@builtwithtime.com.
To help us assist you more efficiently, please include your name, contact phone number, and city of residence.
For after-sales support, please also provide clear product photos so we can better understand and resolve your request.
Customer Service - Hours of Operation:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
Frequently Asked Questions
Q: How long will it take to receive my package?
A:
Orders typically require 3–7 business days for processing before shipment.
Once your order has been dispatched, delivery usually takes approximately 15–20 business days, depending on your location and shipping method.
Please note that holidays, customs procedures, and unexpected shipping delays may affect delivery times. We always do our best to ensure your order arrives as quickly as possible.
Q: What is the company return policy?
A:
After receiving your returned item and inspecting its condition, we will process your refund or exchange.
Please allow at least 14 business days from the date we receive your return for the return or exchange process to be completed.
For detailed information, please refer to our Return & Refund Policy.
Q: How can I contact you regarding my order?
A:
You can contact our customer service team via email at:
You may also use the contact form available on this page, and our team will respond as soon as possible.