Post-Purchase Support
Find answers to common questions about orders, product checks, sizing, care, refunds, and support.
1. Order Receipt & Product Check
What should I check when my clothes arrive?
Before washing or wearing the items, please check the quantity, style, color, and size labels, and look for stains, damage, open seams, or missing items. If you notice an issue, keep the item and packaging and email clear photos to service@builtwithtime.com.
What if something is missing or I received the wrong item?
Please first check whether your order was shipped in multiple packages. If an item is missing or incorrect, email your order number plus photos of the shipping label, items received, and size labels to service@builtwithtime.com. We will review the case and advise you on the next step.
What if the item is damaged, stained, or has an open seam?
Please do not send the item back before contacting us. Email your order number, a full photo of the item, and close-up photos or video of the issue to service@builtwithtime.com. We will review the case and advise you on the appropriate next step.
Are wrinkles, loose threads, or packaging smell a quality issue?
Light wrinkles, a few loose threads, or a mild smell from the packaging can occur after shipping and usually improve after airing, steaming, or washing as directed. If there are open seams, holes, heavy stains, or other clear issues, email photos to service@builtwithtime.com.
What if the color looks different from the photos?
Lighting, screen settings, and production batches may cause slight color differences. If the difference is significant, email your order number and clear photos to service@builtwithtime.com and we will review it.
What if the printed design looks different?
The print position and small details may vary slightly. If there is a clear misprint, missing print, peeling print, or another issue affecting the normal appearance, email clear photos to service@builtwithtime.com and we will review it.
What if part of a set, belt, or accessory is missing?
If the product page clearly states that a set piece, belt, or other accessory is included but it is missing, email your order number plus photos of the items received and the packaging to service@builtwithtime.com and we will verify it.
Still Need Help?
If your question is not covered above, please contact the Builtwithtime Customer Service Team.